1. Introduction
EscrowEye LLC ("EscrowEye," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate transaction management platform and related services (the "Service").
By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with our practices, please do not use the Service.
2. Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, company/brokerage name, and professional license information
- Payment Information: Billing address and payment method details (processed securely by Stripe)
- Transaction Data: Documents, property information, client details, and other data you upload to manage your real estate transactions
- Communications: Information you provide when contacting us for support or inquiries
Information Collected Automatically
- Usage Data: How you interact with the Service, features used, and actions taken
- Device Information: Browser type, operating system, device identifiers, and IP address
- Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send administrative messages, updates, and security alerts
- Respond to your comments, questions, and support requests
- Analyze usage patterns to enhance user experience
- Detect, prevent, and address technical issues and fraudulent activity
- Comply with legal obligations
4. Document Processing
When you upload documents to EscrowEye, our automated file review system processes them to extract relevant information, verify completeness, and identify potential issues. This processing is performed to provide the core functionality of our Service.
Important: We do not use the content of your documents to train machine learning models or for any purpose other than providing the Service to you.
5. Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party vendors who assist us in operating the Service (e.g., payment processing, cloud hosting, analytics)
- Legal Requirements: When required by law, subpoena, or other legal process
- Protection of Rights: To protect the rights, property, or safety of EscrowEye, our users, or others
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
6. Third-Party Services
We use the following third-party services that may collect information:
These services have their own privacy policies governing their use of your information.
7. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure access controls and authentication
- Regular security assessments and monitoring
- Employee training on data protection practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. After account cancellation:
- Account data is retained for 90 days to allow for reactivation
- Transaction documents can be exported before account closure
- We may retain certain information as required by law or for legitimate business purposes
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Export: Request your data in a portable format
- Opt-out: Opt out of marketing communications
To exercise these rights, contact us at [email protected].
10. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:
- Right to know what personal information we collect and how it is used
- Right to delete your personal information
- Right to opt out of the sale of personal information (we do not sell your information)
- Right to non-discrimination for exercising your privacy rights
11. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
EscrowEye LLC
455 Market St Ste 1940 #578667
San Francisco, CA 94105
Email: [email protected]